4 Call Center Agents jobs at Chama cha Uzazi na Malezi Bora Tanzania (UMATI)

Vacancy title: 4 Call Center Agents

Deadline of this Job: Sunday, March 31 2024 

Duty Station: Within Tanzania , Dar es Salaam, East Africa

JOB DETAILS:

BACKGROUND

UMATI, established in 1959, a member of the International Planned Parenthood Federation (IPPF), is a leading non-profit Association providing Sexual and Reproductive Health and Rights (SRHR) Information and services in Tanzania. The Association has a long history of leadership in SRH programs in the country including pioneering in SRH and Family planning (FP) services, SRHR programs for young people, integrated clinics, and Community-based service delivery approaches. Accredited by IPPF In 2019 UMATI is governed by a well-established volunteer structure.

UMATI envisages a healthy Tanzanian society where all people, especially the young, exercise their rights to, and enjoy quality sexual and reproductive health, information, and services and have the confidence and capacities to make a meaningful contribution to sustainable livelihoods. To meet this vision, UMATI is dedicated to improving the quality of life of all people, particularly the young through its programs, targeting youth aged from 10 to 24 years.

UMATI believes in and advocates for the right to an informed choice for all and strives to ensure that the community has access to information and high-quality SRH services. With its national coverage, providing services in urban and rural communities, UMATI has a network of Clinics, Youth Centers, and a large number of about 500 Community-Based Service Providers (CHWs and PEs) and close working relationships with the Government, Development partners, NGOs, and the Communities.

As an Equal Opportunity Employer embracing the value of diversity in the workplace, UMATI wishes to recruit qualified and experienced candidates to fill the following vacant positions;

Position: Call Center Agent (4 Positions)

Work Type: Full Time

Years of Experience: 1 year

Location: Dar es Salaam

District: Temeke

Job Purpose:

Working closely with the IT Officer and National Youth Coordinator, the Call Center Agents will have primary responsibility for operating the call center by receiving and responding to inquiries regarding the issues they face, and services they demand that are related to Sexual and Reproductive Health, Gender-based violence, and the like. This position is volunteer-based and the organization will offer a subsistence allowance to candidates with the spirit of volunteerism.

Duties and Responsibilities:

• Answer incoming calls from clients

• Management and resolve client’s complaints

• Provide sexual reproductive health counselling and information to clients.

• Identify and escalate issues to supervisors or services providers

• Research, identify, and resolve client’s complaints using applicable software

• Route calls to appropriate resources

• Document all call information according to standard operating procedures

• Recognize, document, and alert the management team of trends in customer calls

• Preparation and sharing of the Daily reports from the CRM software.

• Follow up clients calls where necessary

REQUIREMENTS:

• Must be fluent in Swahili and English.

• Must be a resident of Temeke, Dar es Salaam

• Clients Focus, clients Service,

• Data Entry Skills,

• Listening, Phone Skills, Verbal Communication,

• Building Relationships, People Skills,

• Interpersonal Understanding,

• Problem Solving,

QUALIFICATIONS:

• Minimum Diploma Level in public health (nursing, clinical management, etc.), Gender, community development, social studies, etc.

• Fluent in Swahili & English (writing & speaking)

• Sharp Mind & Quick Learner

• Flexible to Shift Work

• Smart Team Worker

• Experience in Tele sales is an added advantage

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure

Interested eligible candidates are invited to send their application to the Executive Director via applications@umati.or.tz 

Your application should include a cover letter detailing why you are the best fit for this position and your CV with relevant skills and experience and present two reliable referees including names, addresses, telephone/mobile numbers, and email accounts.

All applications should be addressed to the address below not later than 31st March 2024 23:59hours.

Only shortlisted candidates will be contacted.

Careers at Institute of Accountancy Arusha - Senior Public Relations Officer

Job Title: Senior Public Relations Officer II

Employer: Institute of Accountancy Arusha

Duty Station:  Arusha

Scope of the position and its expected outputs:
Holder of the position is responsible for all assigned duties in the public relations area of specialization. The outputs in this position are expected in the quality, efficient and effective marketing and publicising the Institute as per 1M strategies, policies and administrative directives with big and value adding results with integrity and honest.
Position relationships:Reports to the Rector

Key Duties and responsibilities:  

To prepare scripts for the Institute's advertisements;
To examine the correctness of issues to be advertised and ensure effective coverage;
To receive visitors and Board members and arrange for their reservations;
To organize official functions and tours for the Institute's visitors;
To coordinate the Institute's graduation ceremonies and other major events;
To participate in planning, development and implementation of Public Relations (PR) strategies of the Institute;
To prepare and supervise the production of the Institute Prospectus, publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programmes;
To recommend events including press conferences, exhibitions, open days and press tours to foster community relations.

Person specification:

Holder of bachelors and Masters degrees in Journalism, Business
The holder of this position must have the following:
Administration, Marketing, Mass communication, Public Relations or its equivalent from a recognized University/Institution with five years working experience in related field. Must have a maximum age of 40 years.

Remuneration:
All the posts carry attractive packages commensurate to qualifications and respective merits pursuant to the Institute' schemes of policies and related public service circular’s.


How to Apply:
A hand-written application letter attached with an updated curriculum vitae showing current working position, address, at least two referees and day telephone contact numbers; copies of relevant certified academic Qualifications and trade certificates and other ,relevant testimonials. Your application letter should reach to the undersigned 14 days from the first appearance of this advertisement. Only shortlisted applicants will be informed through the Institute’s website.
The Institute of Accountancy Arusha is an equal opportunity employer. Interested potential female candidates are highly encouraged to apply. Canvassing will lead to disqualification from consideration into further processing steps.
All applications should be directed to:
Rector
Institute of Accountancy Arusha
P.O. Box 2798
Arusha

Application Deadline: 12 December 2013

Event and Public Relations Volunteer Careers at Mkombozi in Moshi Tanzania

Job Title: Event and Public Relations Volunteer

Employer: Mkombozi

Duty Station: Moshi

Job Description:

Responsibilities:

• Survey the industry for potential fundraising event ideas and adopt them.
• Develop events plan, and coordinate all activities such as venue scouting, guest invitations, event publicity, logistics, entertainment, décor and event running.
• Develop event budgets and ensure events do not go over budget. Also ensure a high return on investment by keeping event costs low.
• Monitor event timelines and ensure deadlines are met.
• Work with the fundraising coordinator to secure sponsorships and partners.
• Supervise the events team to ensure activities run according to plan.
• Keep inventory of event materials such as banners, projectors, laptops, registry, etc.
• Support the programme team in running campaigns and other community events.
• Other activities as requested by supervisor.

Skills and Competencies:

• Excellent organizational skills in developing plans and working with the set plan.
• Good communication skills; both verbal and written.
• Enthusiastic individual who is self-motivated
• Good understanding of the entertainment and social scene in Moshi and Arusha.
• Good supplier networks, music bands, artists, venue managers and other event suppliers.
• Ability to work under minimum supervision.
• Ability to adapt to pressure driven surroundings
• Basic computer proficiency in Ms. Word, Excel and PowerPoint.  Creative design skills an added advantage, but not required.
• Previous experience in events planning


How to Apply:
Send your CV to:
Human Resource Officer
Mkombozi
P.O. Box 9601 Moshi-Kilimanjaro

Mkombozi is an equal opportunity employer.

Thank you for your interest, but due to the volume of applications received, only those who are short-listed will be contacted.

Application Deadline: 25th Nov 2013

Careers at Arusha International Conference Centre (AICC)-Protocol and Public Relations Officer II

Job Title: Protocol and Public Relations Officer II (One Post)

Employer: Arusha International Conference Centre (AICC)

Duty Station: Arusha

Application Deadline: 11th Oct 2013

Duties & Responsibilities:

• Creating, maintaining, improving, changing or repairing the corporate image of the Centre
• Handling protocol matters at the Centre
• Supporting maintenance of a good corporate image of the Centre with regard to development of sustainable congress tourism in
• Tanzania
• Supporting the process of building, managing and maintaining media relations both above and below the line mediums together with the Government and its ministries, agencies, institutions and customers
• Participating in public relations programmes with particular attention to different policies
• Preparing in promotional/advertisement materials concerning the
• Centre's activities within and outside the country         I
• Supporting the process of preparing various publications such as press releases, folders, booklets, flyers, posters, banners and newsletters for enhancing the image of the Centre
• Providing support during press conferences and meetings for the Centre's functions and events upon instructions from the Manager
• Examining public opinions on the Centre's activities


Qualifications and Experience:

• Holder of Bachelor Degree or Advanced Diploma in Journalism, Public Relations, Mass Communication, or any degree in Social Sciences with a major in communication from a recognized University/Institution.
• At least three (3) years working experience
• Must be computer literate

General terms and Conditions

Terms of Employment:

Permanent and pensionable except for the posts of Records Management Assistant II, Receptionist II and Maintenance Technicians (Electrical and plumbing) which will be under contractual basis.

Remuneration:
An attractive package commensurate with the qualifications and relevant experience will be availed to the successful candidate.

How to Apply:
Letter of application, curriculum vitae, copies of relevant certificates, testimonials, names and email addresses of three referees should be sent to the below mentioned postal address, so as to be received not later than 11 th October, 2013.
Managing Director
Arusha International Conference Centre
P.O. Box 3081 ,
Arusha

Conference Services Officer II Careers at Arusha International Conference Centre (AICC)

Job Title: Conference Services Officer II (One Post)

Qualifications and Experience:

• Holder of a Bachelor Degree/Advanced Diploma in Business Administration, Public Relations, International Relations, Sociology, or equivalent from a recognised University/institution.

• At least three (3) years working experience

• Must be computer literate

Duties & Responsibilities:

• Prepare schedules of external meetings and conferences

• Handling conference bookings and allocation of halls

• Planning and organising conference delegates demands

• Assisting the Senior Conference Services Officer in formulating conference services plans and strategies,

• Preparing periodic and performance reports,

• Issues and keep records of equipments and materials and conference halls for invoicing purposes,

Terms of Employment:

Permanent and pensionable except for the posts of Records Management Assistant II, Receptionist II and Maintenance Technicians (Electrical and plumbing) which will be under contractual basis.

Remuneration:
An attractive package commensurate with the qualifications and relevant experience will be availed to the successful candidate.

How to Apply:
Letter of application, curriculum vitae, copies of relevant certificates, testimonials, names and email addresses of three referees should be sent to the below mentioned postal address:
Managing Director
Arusha International Conference Centre
P.O. Box 3081 ,
Arusha
Application Deadline: 11th Oct 2013